When the SMA expires, clients can continue to use the currently installed software, but will not continue to receive technical support or be able to upgrade to the next version that we release until a new 12, 24 or 36 month SMA has been purchased. Clients don’t have to buy an SMA concurrently, but if we make a major release during the period when the product license does not have a valid SMA, the client will need to buy an upgrade to the new version at a higher charge.

Having a valid SMA for your product, means that you can take advantage of knowledgeable support staff and all new features and improvements to your software as soon as they become available. An SMA provides better value for money than buying upgrades to new versions and because you know when your SMA expires, you can plan your budget or submit funding applications with confidence.

If you are an existing user of our software and don’t have an SMA but wish to upgrade to the latest version of your product, contact us for pricing. All enquiries about SMA’s from new or existing users of our products should be sent to Bigfoot Sales Click Here.